Wholesale Refund & Cancellation Policy

At Staywise Elites LLC, we engineer robust retail pipelines and execute high-volume sales velocity with strict operational discipline. Because our operations deal primarily with wholesale B2B procurement, supply chain distribution, and multi-channel fulfillment (including Amazon FBA pipelines), our payment policies are structured as follows:

1. Order Cancellations
   Wholesale procurement invoices or purchase orders (POs) finalized via electronic procurement can only be canceled within twenty-four (24) hours of electronic signature or payment submission, provided the inventory has not been dispatched to a third-party logistics (3PL) center or Amazon fulfillment hub.
2. Refunds and Returns
   Due to the commercial nature of wholesale distribution, all sales are considered final. Refunds are only authorized if merchandise arrives at the designated fulfillment center visibly damaged or if there is a verified discrepancy in SKU item count.
3. Claims Window
   Partner brands or wholesale buyers must submit a formal inventory discrepancy claim to info@staywiseelites.com within seven (7) business days of tracking delivery. Claims must include documentation, photographs of the pallet/freight packaging, and an active inventory bill of lading. Approved claims will be credited back via bank wire or Stripe processing lines within 10 operational business days.